PRINTUVI LOGISTICS FEES AND CANCELLATION POLICY
Effective Date: [Insert Date] Version: 1.0
- PURPOSE
This Fees and Cancellation Policy explains how Printuvi Logistics (DFM) Digital Freight Marketplace may calculate, display and apply charges relating to freight and delivery Bookings.
This policy should be read together with the Printuvi Logistics (DFM) Digital Freight Marketplace Master Platform Terms, Shipper Terms and applicable Booking information.
- BOOKING PRICE
Before confirming a Booking, the Shipper will normally be shown the applicable price or pricing information for the requested transport service.
The Booking Price may depend on factors including:
Distance.
Vehicle type.
Cargo size.
Cargo weight.
Vehicle capacity.
Number of stops.
Collection and delivery requirements.
Urgency.
Availability.
Additional services.
Applicable tolls or transport costs.
Other relevant Booking requirements.
- PLATFORM FEES
Printuvi may charge a Platform fee, service fee, commission or other disclosed charge for facilitating the Booking.
The applicable fee structure may differ depending on the service, Carrier arrangement, customer agreement or promotional offer.
Where applicable, fees will be displayed or included in the applicable quotation or Booking information.
- CARRIER PAYMENT
Where a Booking is fulfilled by an independent Carrier, the Carrier may receive payment through the Platform’s payment and settlement process.
The amount payable to the Carrier may be calculated after deduction of applicable Platform fees, commissions, refunds, adjustments or other amounts permitted under the relevant agreement.
- PAYMENT BEFORE SERVICE
Unless otherwise agreed in writing, the Shipper may be required to pay or authorise payment before the transport service begins.
A Booking may not be treated as confirmed until the required payment process has successfully completed.
- PAYMENT METHODS
Printuvi may make available payment methods including card payments, bank transfers, payment links or other electronic payment methods.
Available payment methods may change from time to time.
Payments may be processed by third-party payment providers.
- PAYMENT FAILURE
If a payment fails, is reversed, is disputed or cannot be collected, Printuvi may:
Request an alternative payment method.
Suspend the Booking.
Prevent the Carrier from commencing the service.
Suspend the Shipper account.
Cancel the Booking.
Recover amounts lawfully owed.
Take other reasonable action permitted by law and the applicable agreement.
- ADDITIONAL CHARGES
Additional charges may apply where the actual service requirements differ materially from the original Booking.
Examples include:
Additional mileage.
Additional stops.
Waiting time.
Failed collection.
Failed delivery.
Redelivery.
Address changes.
Additional loading or unloading.
Additional labour.
Special equipment.
Incorrect cargo information.
Cargo exceeding declared weight or dimensions.
Storage.
Tolls or other agreed transport expenses.
- WAITING TIME
Where a Carrier arrives at the agreed collection or delivery location and is required to wait due to circumstances attributable to the Shipper or recipient, reasonable waiting charges may apply where disclosed or permitted.
Examples include:
Cargo not ready.
Recipient unavailable.
Site access delay.
Incorrect collection information.
Loading or unloading delay.
- FAILED COLLECTION
A failed collection may occur where:
The cargo is not ready.
The collection address is incorrect.
The cargo materially differs from the Booking.
The cargo is unsafe.
The cargo is prohibited.
Required documentation is unavailable.
The Shipper or authorised representative cannot provide access.
Reasonable charges may apply where the Carrier has already incurred time, travel or other costs.
- FAILED DELIVERY
A failed delivery may occur where:
The recipient is unavailable.
The delivery address is incorrect.
Access is unavailable.
The Shipment is refused.
The delivery location is unsafe.
Required delivery instructions are missing.
Additional delivery attempts may result in charges for additional mileage, waiting, storage or other reasonable costs.
- CANCELLATION BY SHIPPER
A Shipper may request cancellation through the Platform.
Cancellation charges may depend on when the cancellation occurs.
The earlier a cancellation is made, the lower the potential cost may be.
- CANCELLATION BEFORE CARRIER ACCEPTANCE
Where a Booking is cancelled before a Carrier has accepted it and before costs have been incurred, the Shipper may generally be eligible for a full refund of amounts paid, subject to any applicable Platform terms.
- CANCELLATION AFTER CARRIER ACCEPTANCE
Where a Carrier has accepted the Booking, cancellation may result in a cancellation charge reflecting reasonable costs already incurred.
- CANCELLATION AFTER CARRIER DEPARTURE
Where the Carrier has commenced travel toward the collection location, the Shipper may be responsible for reasonable travel, time and other costs already incurred.
- CANCELLATION AFTER ARRIVAL
Where the Carrier has arrived at the collection location, cancellation may result in additional charges reflecting reasonable waiting, travel and other costs incurred.
- CANCELLATION AFTER LOADING
Where cargo has been loaded or transportation has commenced, cancellation may result in additional charges and may be treated as a failed or aborted transport.
Any refund will depend on the circumstances and applicable contractual and legal requirements.
- CANCELLATION BY PRINTUVI
Printuvi may cancel or suspend a Booking where:
Payment fails.
The Booking contains materially inaccurate information.
The cargo is prohibited.
The cargo is unsafe.
No suitable Carrier is available.
The Carrier becomes unavailable.
Required insurance or compliance requirements are not satisfied.
The Booking creates a legal or safety risk.
The Shipper breaches the applicable Terms.
Cancellation is required by law.
- CANCELLATION BY CARRIER
An independent Carrier may be unable to complete a Booking due to circumstances including:
Vehicle breakdown.
Accident.
Illness.
Safety concerns.
Legal restrictions.
Unexpected operational circumstances.
Where a Carrier becomes unavailable, Printuvi may attempt to reassign the Booking to another suitable Carrier where reasonably possible.
- REFUNDS
Where a refund is due, Printuvi will process the eligible refund through the applicable payment method or payment provider.
The timing of refunds may depend on the payment provider and financial institution.
Amounts relating to validly incurred charges may be deducted where permitted by the applicable Terms.
- DISPUTED CHARGES
If a Shipper believes a charge is incorrect, the Shipper should contact Printuvi as soon as reasonably possible and provide the Booking reference and relevant information.
Printuvi may investigate the Booking, payment record, communications, GPS or tracking information, POD, Carrier information and other relevant evidence.
- CHARGEBACKS
A Shipper must not initiate an unjustified payment chargeback to avoid a legitimate Platform charge.
Where a genuine payment dispute exists, the Shipper should first contact Printuvi where reasonably practicable.
Printuvi may provide relevant Booking, payment and delivery evidence to the payment provider in response to a chargeback or payment dispute.
- CORPORATE ACCOUNT TERMS
Printuvi may offer negotiated rates, credit terms, monthly invoicing or other commercial arrangements to approved business customers.
Such arrangements may be governed by a separate written agreement.
Where a separate agreement exists, that agreement may override this policy to the extent of any conflict.
- VAT AND TAXES
Prices may be subject to VAT or other applicable taxes depending on the nature of the service and the tax status of the parties.
Where applicable, VAT will be shown on invoices or other relevant documentation.
- PRICING ERRORS
If a material pricing error occurs due to a technical or human error, Printuvi may correct the error.
Where the Booking has not yet been accepted, Printuvi may cancel the Booking and offer the Shipper the opportunity to proceed at the correct price.
- PROMOTIONAL PRICING
Promotional prices, discounts and introductory offers may be subject to additional conditions.
Printuvi may withdraw or amend promotional offers where legally permitted.
- NO UNDISCLOSED CHARGES
Printuvi aims to provide transparent pricing.
Charges will be based on the applicable Booking, published pricing, agreed commercial terms or reasonable additional costs arising from changes or circumstances covered by the applicable Terms.
- RECORDS
Printuvi may retain records relating to:
Quotes.
Bookings.
Payments.
Cancellations.
Refunds.
Additional charges.
POD.
Communications.
Disputes.
These records may be used to administer the Platform and resolve disputes.
- CHANGES TO THIS POLICY
Printuvi may update this Fees and Cancellation Policy from time to time.
The version applicable to a particular Booking may be determined by the Booking date, accepted Terms and applicable commercial agreement.
- B2B NATURE OF SERVICE
Printuvi Logistics (DFM) Digital Freight Marketplace is primarily designed as a B2B freight marketplace.
Business customers should ensure that employees or representatives making Bookings have appropriate authority to commit the business to payment and contractual obligations.
- CONSUMER RIGHTS
If Printuvi offers services to consumers in the future, separate consumer terms and applicable mandatory consumer protection legislation may apply.
Nothing in this policy is intended to remove or restrict any legal right that cannot lawfully be excluded.
- CONTACT
For pricing, payment, cancellation or refund enquiries, please contact:
Printuvi Limited Printuvi Logistics (DFM) Digital Freight Marketplace Ireland
Email: [email protected]
Website: https://printuvi.ie/logistic
By confirming a Booking, the Shipper acknowledges and accepts the applicable pricing, payment and cancellation terms presented for that Booking.