Terms & Conditions: Welcome to printuvi.comThese General Terms, Conditions, and Policies govern the use of our website and all purchases made from us.
By accessing our site or placing an order, you agree to these terms on our website (https://printuvi.ie) in full.
Trading Name: Printuvi (printuvi.com), in house production At 10, Radharc Na Coille, Portumna, Galway, Ireland.
Contact Email: [email protected]*
Core Services: Direct-to-Film (DTF) transfers, gang sheets, DTF-printed apparel, fibre-laser and UV-laser engraving, personalised products, and related
SECTION 1:
ORDERS & CUSTOMER RESPONSIBILIT
1. Order Acceptance: An order placed via our website or via a direct quote constitutes an offer to purchase. We reserve the right to accept or decline an order for any reason. An order becomes a binding contract only when Printuvi formally confirms acceptance and, where applicable, payment or the required deposit has been processed.
2. Customer Specifications & Artwork: Customers are entirely responsible for supplying accurate artwork, layout dimensions, spelling, names, dates, quantities, and sizes. Where Printuvi provides a digital mockup or design proof, production will only proceed once the customer gives explicit approval. Customer-approved artwork is treated as the final, binding production specification.
3. Intellectual Property Rights
Customers must own or hold all necessary rights, permissions, and licenses to reproduce submitted artwork, logos, photographs, text, and other content. Uploading artwork does not transfer ownership of your intellectual property to us. By submitting files, you grant Printuvi a limited, non-exclusive license to store, reproduce, process, and transmit the materials solely to fulfill your order. Customers agree to indemnify Printuvi to the extent permitted by law against third-party claims arising from unauthorized or unlawful content.
4. Prohibited Content:
Printuvi reserves the right to refuse any work involving content that is unlawful, infringing, fraudulent, impersonating, hateful, abusive, or content that goes against it religious faith, creates unreasonable legal, safety, or reputational risks. Original design work created by Printuvi remains our intellectual property unless explicitly transferred in writing.
SECTION 2:
CONSUMER (B2C) TERMS & RETURNS
1. Personalised and Custom Goods: Because our DTF transfers, gang sheets, apparel prints, and laser-engraved items are manufactured specifically to your custom specifications, change-of-mind cancellation or return rights under Irish and EU distance selling laws are legally excluded once production has commenced. Nothing in these terms removes or limits your statutory consumer rights regarding faulty, defective, or mis-described goods.
2. Faulty or Damaged Items
A personalised product is not excluded from statutory remedies if it arrives faulty, damaged, or fails to match the agreed, approved specification.* Reporting: You must contact [email protected] promptly with your order number, a description of the issue, and clear photographic or video evidence.* Inspection: Do not alter, wash, cut, engrave over, or modify the product before Printuvi has had a reasonable opportunity to assess the issue.* Remedies: For verified faults caused by Printuvi, remedies will be determined under applicable Irish consumer law and may include a repair, replacement, price reduction, or a full refund. Approved refunds will be issued to the original payment method within the statutory timeframe
SECTION 3:
COMMERCIAL (B2B) TERMS
1. Status, Quotes & Purchase OrdersThese commercial terms apply when a customer purchases wholly or primarily for business, trade, professional, or organizational purposes. Commercial quotes are valid only for the period stated on the document and may be withdrawn by Printuvi at any time prior to formal project binding. A client purchase order does not override these terms unless Printuvi expressly agrees to the variation in writing.
2. Deposits, Payments, and Late Fees
Printuvi may require a deposit before sourcing raw materials or initiating production. Credit terms, if offered, must be formally agreed upon in writing. Invoices must be cleared by the specified due date. Printuvi reserves the right to suspend current production, halt future deliveries, revoke credit privileges, and charge interest or recovery costs as permitted under Irish commercial law on any overdue balances
. 3. Manufacturing Tolerances & Variations
For bulk orders and repeat runs, reasonable manufacturing tolerances apply to color matching, branding placement, engraving depth, raw material dimensions, and final quantities. Any strict or specialized tolerance thresholds must be explicitly agreed to in writing prior to production.
4. B2B Cancellation & Subcontracting* Cancellation Fees:
Cancellation requests made after production, material procurement, or third-party workflow setup has commenced will incur charges reflecting the full costs already incurred and work completed.* Subcontracting Rights: Commercial customers authorize Printuvi to use competent third-party manufacturers, specialist printers, engravers, or couriers to fulfill orders (including overflow or specialist processes), provided Printuvi retains primary responsibility for managing the deliverable against the agreed specification.* Resale & White-Label: Where pre-arranged, Printuvi may fulfill orders on a white-label or reseller basis. The reseller maintains sole customer service and structural responsibility for its relationship with the end-customer.
5. Client-Supplied Materials: Where a business client supplies their own garments, metals, or substrates for printing or laser marking, they accept all risks regarding the structural suitability, fabric condition, and chemical compatibility of those items. Printuvi is not liable for pre-existing material defects, fabric weaknesses, dye migration, or mechanical reactions occurring during processing, and we reserve the right to reject unsafe or highly volatile client materials.
6. B2B Liability: LimitsTo the maximum extent permitted by law, Printuvi’s total liability for any commercial order is strictly limited to the remedies and monetary caps expressly set out in the applicable quotation or contract. Printuvi is not responsible for any indirect, incidental, or consequential loss arising outside the reasonable commercial scope of the specific
SECTION 4: PRODUCT CARE & POLICIES
1. DTF Transfers & Gang Sheets: Color Discrepancies: On-screen colors (RGB) can differ from physical printed colors (CMYK) due to device displays, film characteristics, ink curing temperatures, and textile textures. Exact color matching requires a premium proofing process where available.* Gang Sheet Layouts: The customer is entirely responsible for reviewing the arrangement, sizing, alignment, resolution, and spacing of artwork within a custom gang sheet layout before submitting it. Printuvi is not liable for user-generated layout or scaling errors.* Application & Equipment Risk: Where Printuvi supplies raw transfers directly to a customer for self-application, the customer is fully responsible for utilizing a commercial-grade heat press and adhering strictly to the temperature, pressure, dwell time, and peeling instructions provided. Printuvi is not responsible for transfer failures caused by unsuitable application equipment or improper technique.
2. Laser Engraving: Natural Material Variance: Variable organic substrates, including natural wood and leather, inherently differ in grain, core density, natural coloration, and surface response. Engraving results will naturally vary between individual pieces, and uniformity cannot be guaranteed.* Metal & Coated Finishes: Fibre-laser results depend heavily on raw metal composition, chemical coatings, and surface conditioning. UV-laser results vary by substrate and top-coat thickness.* Prohibited Hazardous Materials: Printuvi strictly refuses to process unknown, unstable, or hazardous materials prohibited by our equipment manufacturers, or those known to generate toxic fumes or cause equipment damage upon thermal contact.
3. Care Guidelines: To ensure optimal longevity of printed and engraved products, users must strictly adhere to the following rules:* Do not alter, wash, scratch, or process a garment or item until the recommended post-production curing window has completely passed.* Always wash printed textiles inside out in accordance with provided instructions, avoiding excessive heat, aggressive detergents, bleach, or harsh industrial tumble-drying cycles.* Never iron directly over a printed or heat-transferred graphic zone unless explicitly permitted by product packaging instructions.
SECTION 5: DELIVERY & SHIPPING:
1. Production vs. Delivery Time: Production time (the period required to manufacture your custom goods) and delivery time (the transit timeframe via our third-party logistics network) are entirely separate. Orders will be dispatched following final quality inspection control, subject to the receipt of full payment or cleared invoicing.
2. Shipping Address & Delivery Issues:
The customer is responsible for providing a completely accurate, functional delivery address. If an incorrect or incomplete address results in a failed delivery, parcel return, or necessary re-routing, the customer will be billed for all additional courier recovery and re-dispatch fees.
3. Delays & Events Outside Our Control: All delivery dates provided are good-faith estimates unless a guaranteed logistics option has been expressly purchased and confirmed. Printuvi is not liable for operational delays caused by courier disruptions or unexpected events outside our reasonable control, including major equipment failure, utility grid interruptions, supplier shortages, fire, flooding, labor strikes, or cyber incidents.
4. International Shipments & Customs: For international orders, the customer serves as the importer of record and is solely responsible for clearing and paying all local customs charges, import taxes, administrative broker fees, and statutory duties levied at the destination border.## 5. Damaged ParcelsIf a package arrives with visible external damage, customers should photograph the outer transit packaging prior to opening, document the condition of the inner products, and notify [email protected] immediately to facilitate courier claims.
SECTION 6: PRIVACY & COOKIES DISCLOSURE:
1. Data Collection & Sharing: Printuvi operates as the primary data controller for personal data processed through your interactions with printuvi.com. We collect your name, contact details, billing/delivery records, transaction histories, submitted artwork files, and website interaction metrics to process orders, prevent fraud, and comply with Irish accounting laws. We share minimized, necessary personal details under confidentiality protocols with e-commerce hosting platforms, payment processing gateways, and courier networks.
2. Data Rights & Security: Personal data is retained only for as long as required to fulfill contract commitments, resolve disputes, or satisfy mandatory tax laws. Under GDPR and Irish data protection legislation, you hold legal rights to request access, rectification, erasure, restriction, or data portability. Inquiries can be explicitly directed to [email protected]. Unresolved processing disputes may be escalated to the Irish Data Protection Commission.
3. Cookie Policy: Our website utilizes cookies and similar local storage technologies to ensure seamless operation. By using our site, you agree to our deployment of cookies in accordance with your consent preferences:* Strictly Necessary Cookies: Essential for core e-commerce functions, account sign-ins, security protocols, and persistence of shopping baskets. These cannot be disabled without breaking website functionality.* Preference Cookies: Used to remember customer configurations, regional displays, and layout settings.* Analytics Cookies: Leveraged to evaluate anonymized website traffic trends, track navigation paths, and help us optimize user experience.* Marketing Cookies: Utilized only where you provide explicit, active consent via our cookie notification banner to assist with promotional activities and tailored advertisements.* Management: Users can modify their cookie options at any time via our website consent settings or directly through individual browser privacy controls.
SECTION 7: COMPLAINTS & GOVERNING LAW:
1. Complaint Escalation: If you encounter an issue with your order or our website service, you must file a formal complaint by emailing [email protected] with your order number, clear descriptive details, and supporting visual evidence. We will systematically investigate the production records, artwork sign-off histories, and courier logs to provide a resolution pathway aligned with your statutory consumer rights or agreed business contracts.
2. Governing Jurisdiction: These Terms and Conditions, alongside all site policies and commercial agreements, are governed by and construed in accordance with the laws of Ireland. Both parties agree to submit to the non-exclusive jurisdiction of the Irish courts, subject to any mandatory local consumer protection rights that apply in your country of residence