Logistics Help Articles

No. It can explain the checklist and help you identify missing information. Approval, suspension reviews, document decisions and disputes require authorised human review. Give support a safe account reference and the displayed status, not passwords or identity-document copies in chat.

Requirements depend on the account, organisation permissions, driver records, vehicles and active compliance configuration. A company or fleet account must still use authorised drivers and eligible vehicles. Adding an organisation name does not approve every person or vehicle in that organisation.

This source review does not establish a guaranteed review time. Check the current onboarding message or ask human support about your application. Do not assume a fixed number of hours or days, or accept a booking on the assumption approval will arrive later.

Document validity also depends on expiry information. A document can stop satisfying eligibility when its expiry date passes, even if it was approved earlier. Upload the current replacement and complete the review process; changing availability alone will not repair an expired document.

Read the reason, check the required document type, holder details, expiry information and legibility, then upload an appropriate replacement through your account. Use human support if the reason is unclear. The AI assistant cannot overturn a verification decision.

No. Submitted, pending and under-review states are different from approved. Read any review note and wait for the authorised verification process. OCR extraction, a successful file upload and a green connection indicator do not themselves approve identity, insurance or driving entitlement.

Use the authenticated carrier profile or document controls. In Android, open Account and the available profile/document actions; check the resulting document list and status. Upload sensitive documents through those controls, not through ordinary support chat, email attachments to strangers or public links.

The reviewed source enforces a minimum set: Passport or Irish Residence Permit, driving licence, Hire for Reward insurance, Goods in Transit insurance and Public liability insurance. These items require approval and expiry information in the current implementation. Administrators may configure additional requirements. This describes platform checks, not a legal opinion about your circumstances.

The available-loads service filters access through carrier eligibility. Check that the driver is approved, the account is active, availability is set correctly and required documents remain valid. New assignment also checks verified email and the selected vehicle. Ask support to explain any unresolved status.

The registration flow permits initial driver signup before all vehicle documents are ready. You must complete the required onboarding and verification steps before eligible marketplace actions or a new assignment are allowed. Initial signup is not permission to carry a booked load.