Logistics Help Articles

You remain responsible for checking the actual load, payload, dimensions, access and handling requirements against your vehicle and entitlement. A category match, map route or accepted offer is not a guarantee that a particular cargo can be carried safely or lawfully.

The platform includes expiry/reminder mechanisms, but actual timing and delivery depend on the configured reminder period and notification setup. The reviewed document baseline defaults to thirty days unless configured otherwise. Treat reminders as assistance; keep your own renewal records.

Expired records can block eligibility for new assignments. Update the appropriate document or vehicle record and complete any required review. Do not edit a date to make an old document appear current. Contact support about an existing active job rather than assuming it is automatically cancelled.

The platform has vehicle-management functionality, but permitted actions depend on current settings and your organisation role. Each vehicle has its own record and checks. Adding another vehicle does not bypass limits on active jobs, document review or the driver selected for the assignment.

The backend checks more than availability. Driver approval, active account status, valid required documents, verified email and vehicle conditions may also matter. Review the individual statuses instead of repeatedly changing the availability toggle.

Use the carrier availability control after completing the required account and compliance steps. Set availability only when you can lawfully and practically undertake the work. Availability is one eligibility condition; it does not override missing approvals, expired documents or vehicle checks.

In the updated driver Account vehicle form, select the actual van category from the shared list before saving the vehicle. The same category keys and labels are supplied to the shipper shipment form. The browser demo also lets you save a sample van category and uses the same list for its shipper form. A type selection is not verification of a real vehicle and does not guarantee suitability, payload, refrigeration capability or approval to accept a particular load.

No. Saving, activating and verifying a vehicle are separate states. The current carrier checks require an eligible vehicle; the dashboard can show a saved vehicle that is still pending, not verified or needs manual review.

Enter the registration, make, model, vehicle category and the other information requested by your vehicle form. Use the actual vehicle documents and dates. Check the saved record, especially the registration and verification status, before using it for an offer or assignment.

The platform uses one shared N1 van catalogue for driver vehicles and shipper vehicle requirements: Small / Car-Derived Van; Short Wheelbase (SWB) Panel Van; Medium Wheelbase (MWB) / Standard Van; Long Wheelbase (LWB) Van; Extra Long Wheelbase (XLWB) Van; High-Roof Panel Van; LWB High-Roof Panel Van; XLWB High-Roof Panel Van; Luton / Box Van; Luton / Box Van with Tail Lift; Refrigerated / Chilled Van; Curtain-Side Van; Dropside / Flatbed Light Commercial; Other Specialist N1 Van (manual review). Shippers also have Any Suitable N1 Cargo Van; that option is not an actual driver vehicle type. N1 is the Irish goods-vehicle class with maximum mass not exceeding 3,500 kg. The menu labels are operational size/body descriptions, not additional legal classes. Actual plated mass, available payload, cargo dimensions, equipment and compliance must be checked separately.